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Consumer and Participant Rights

Codes of Conduct

Onecare 24-7 Pty. Ltd. employees are bound by Company Policies and Codes of Conduct, The Australian Charter of Health Rights and the NDIS Quality and SafeGuards Commission

Who Can I Talk to about my Rights?

 

Onecare24-7 Pty. Ltd  appreciates hearing from you about your great experiences and not so great experiences with us.

  • You can speak directly to your support worker during care and request they fill in a feedback form with you.

  • If you are not comfortable speaking to your support worker we encourage you to contact our Service Manager on the phone link below 

  • You can email the Service Manager and/or Director on the email link below

  • You can post us at 19A Toyer Ave Sans Souci, 2219 

  • You can fill out the feedback form by following the link below

  • If you don't wish to be identified or have follow up about your concerns you can fill in the anonymous feedback form below

You will always be treated with respect and dignity during all processes of our service delivery and complaints processing.

At any stage of this process you can contact

  • The DIS Quality and SafeGuards Commission where your service is provided under NDIS funding.

  • The HealthCare Complaints Commission where you are Privately or Personally Funded 

  • APHRA Registrations Board where you have concerns over the Practice of a Registered Practitioner.

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